Top-tier Automation for your Gorgias CX platform
Enhance your CX | Refine your CS
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Our bespoke, multi-function solutions deliver...
Faster Response Times & CSAT growth
We achieve big reductions in Response and Resolution times to deliver brand enhancing customer experience. And we deliver CSAT growth to reflect improved customer satisfaction.
Top-tier Automation & Innovative AI
We deliver automation rates at 50% and above with our clients sitting comfortably in the Gorgias top tier. And we sit at the forefront of AI Agent development, always first to build and refine AI automation as it evolves across the channel range.
CS efficiency enhancement
We realise significant automated interaction growth and CS budget savings.
Alata
Alice
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Bebas Neue
Great Vibes
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Exo
Belgrano
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Cinzel
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Lato
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Montserrat
Ubuntu
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Montserrat
We work on your behalf to enhance customer experience, optimise resource and improve efficiency.
We quickly get to know your brand intimately, to understand your CX aims & operational goals, and your service methods and standards
We help globally recognised brands...
Castore Sportswear
Channel expansion, Automation, AI agent and ongoing management for this rapidly emerging, premium sportswear brand, have dramatically improved CX to fully align with the brand's ethos Better Never Stops
McLaren Store
Chat, Order Management and AI Automation for the online merchandise store of one of the most decorated motor racing teams in history, fully embracing its Whatever it takes racing mindset
Rangers Store
Multi-channel extension plus AI development and maintenance for this iconic football brand, to enhance CX and deliver results in line with the club's motto, Ready
Copyright Optimise CX 2024