Automation, AI Agent, Channel & Productivity:
set up, maintenance and ongoing development...
From your first steps in channel expansion and automation addition, through to embracing the power of AI, we can create, maintain and develop bespoke content for your brand.
And we stay at the very forefront of Gorgias development, to ensure you are always among the first to benefit as services expand.
Automation and AI
We quickly establish your key requirements based on customer intent analysis, the resources you consult and the solutions you provide, and we create rich texts to support full utilisation of Flows, Order Management and Article Recommendation which maximise both customer satisfaction and automated interaction. And we are at the forefront of AI Agent development as it extends across the Gorgias channels, creating, reviewing and editing Guidance and Help Centre content to optimise CX and refine CS.
Channel expansion
We create your Chat platform to precisely match your needs, brand identity and voice, and we consult and recommend based on agent availability and interaction preference. We design Contact Forms which enrich the information your handling agents receive, to enable comprehensive understanding from first contact and reduce messaging. And we design comprehensive, concise and article rich Help Centres which efficiently guide your customer to the information they need and at the same time, provide your AI Agent with accurate information to deliver fully automated completion when engaged.
Productivity - review and enhancement
We review your utilisation of Gorgias Productivity tools and recommend and deliver enhancements to Tags, Rules and Macros which align with channel and automation development, and deliver optimum performance. And we identify and implement the optimal View structure to maximise agent engagement efficiency
Take your brand into the Gorgias Automation
top-tier!
Connect to fix up an introductory chat and we'll be thrilled to set the scene, discuss your needs and arrange a free, comprehensive analysis of your current position. We'll provide a no obligation, proposal for your consideration.
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